Certified to authoritative global standards for internal controls and information security
FSG Payroll and Data Technology Co., Ltd. officially obtained SOC 1 Type II, SOC 2 Type II and SOC 3 assurance audit reports, and has passed SOC 1 Type 1 assurance audit in January 2021, marking its payroll service and HCM SaaS platform service to achieve global authoritative standard certification in internal control and information security.
Foreign Service Holding Group Co., Ltd listed on market
Shanghai Foreign Service Holding Group Co., Ltd.’s (hereinafter referred to as Foreign Service Holding) A-share stock listing ceremony was held in SSE which marks the first HR service stock on the A-share market.
Taking the lead in drafting and re-evaluation of industry standards
As the first drafting unit of the group and the only HR outsourcing service provider in the industry, we took the lead in the standard reassessment of the Shanghai Certification Association's "HR Outsourcing Service Certification Requirements T/SCA120001-2018", which was officially released in July, 2021 to promote the establishment of advanced service models and service standards in the industry.
The first step of globalization
The equity investment signing ceremony with TG Singapore marked the first step of globalization for Shanghai Foreign Service.
Establishment of Human Resources Industry Fund
Together with FSG, Donghao Lansheng Group opened the leading fund in China's human resources service industry in terms of start-up scale, accelerating the capitalization of the industry, helping the industry to incubate innovation, and focusing on building a new ecology for the future of the industry.
Establishment of "China Human Resource Think Tank Alliance"
Together with HR executives of famous benchmark companies and leading industrial thinkers, the "China Human Resource Think Tank Alliance" (“HRTTA” for short) is the first borderless knowledge sharing platform in China's HR industry.
Officially renamed to Shanghai Foreign Service (Group) Co., Ltd., with four business departments, entering the new age of “HR industry group”.
Establishment of "Human Resource Development Research Center"
Industry’s first "Human Resource Development Research Center" was established to build a platform for industry, academia and research, which can create a research, exchange, and innovation development platform for the industry.
Industry's first national service standard
Industry’s first national service standard, the National Standardized Assessment Management System for Subcontracted Service Providers, was launched to make the national service more standardized and refined.
Introduction of "central kitchen" management mode
Industry’s first to introduce the "central kitchen" management mode, which improves customer satisfaction through intensive and standardized operations.
Industry’s first to pass ISO27001 information security certification, taking information security to a new stage.
Debut in BPO services
Established HR BPO Center, focusing on creating a new mode of business outsourcing. In the following year, as the only HR supplier of BPO services for Expo 2010 in Shanghai, China, we successfully provided services to Expo venues.
First white paper in the industry
Jointly launched China's first white paper on human resources service industry, "China Human Resources Service Industry White Paper", which became the first authoritative document focusing on human resources service industry.
Service hotline opened
Industry’s first customer service hotline, 962002, was officially upgraded to a national customer service hotline, 4001962002, on July 18th, 2013.
First step of national expansion
Our first regional company was established in Kunshan, marking the transformation of Shanghai Foreign Service Co., Ltd. from "based in Shanghai" to "across the whole country".
Industry’s first to pass the ISO 9001:2000 quality management system certification of DNV, which brought the operation into standardized management and significantly improved the service quality. Subsequently, regional subsidiaries also passed the certification.
Establishment of the company
Shanghai Foreign Service Co., Ltd. was officially established.
Global Talent Service Platform
Including "Belt and Road" Talent Service Platform and Global Professional Talent Introduction Platform (GPTP), to help multinational enterprises headquartered in China to realize the whole process management of overseas staff selection, cultivation and retention, and to build a pool of international high-level talents for key strategic industries in China.
BBC(Bussinesss Backup Center)
Industry's first to introduce the "central kitchen" management mode which optimizes service quality and improves customer satisfaction through intensive and intelligent operations.
The first industry-level platform, integrating the technology of the cloud platform with strict standardisation and senior experts resources, has been established for the improvement of the human resources ecological system.
FSG Cloud Platform
Set up FSG Cloud Platform to empower management services.
Achieved the all-round digital-based and cloud-based business, manage- ment, and decision-making by adopting the "digital FSG" strategy.
Shared Service Center
Established the integrated “Shared Service Center", striving to use process and information reengineering to facilitate the upgrading and transformation of the enterprise HRSSC.
Pioneered in launching e-series products based on the pattern of SAAS software in the industry, including e-FILE, e-CHECK, e-TAX, e-EALTH and e-CASE.
APP & WeChat
Pioneered in launching FSG APP and official WeChat, trying out more transparent immediate service interaction, and exploring the mobile communication and service method.
Independently innovated the "Sol Cube" HR outsourcing IT solution, serving above 1,000,000 employees.
Launched the supply chain manage- ment "SCM", pioneered in applying the supply chain management of the manufacturing industry to HR supplier management in the industry.
Launched E-HR, pushing the business interaction and customer service directly to the user's desktop.
FSG website (www.fsg.com.cn) made FSG the first enterprise in the industry to achieve online interactive services.
Launched updated version of "MIS3.0" integrated management system, fully integrating recruitment, social security, employment and termination, welfare and reimbursements, etc.
Launched "MIS1.0", the first HR management system independently researched and developed in the industry.